Better Prioritization, Faster Execution

How to determine what your priorities are, and how to execute with excellence using a simple tool. Not only are our organizations undergoing an accelerating of change, but so are our customers.  In this increasingly competitive environment we have to be more relevant, and provide greater value, if we are to retain these customers.  In… Read More

The Three Ss of Winning in Business

Why you need self-confidence, simplicity and speed in business Many businesses, as they grow, develop a bureaucracy. This makes it hard for the business to adapt to the accelerating changes we are experiencing. As Professor Gary Hamel said: “Today, the most important question for any organisation is this: are we changing as fast as the… Read More

The One Page Influence Worksheet

This worksheet is about helping you structure an approach and gameplan when you are linking to influence outcomes within an organization. Influence is the ability to sway opinion and the commensurate behavior towards the results you want.  You are looking to be a compelling force on or produce effects on the actions, behavior, opinions, of… Read More

What is YOUR map?

Build your map and build value Have you ever been to Disneyland?  Millions of people, children and adults alike, have visited it and enjoyed its magic and experienced the wonder it has engendered. But did you know it nearly didn’t happen? When Walt Disney first tried to get financial backing for his project – the… Read More

Why Reducing Customer Churn is Important

How reducing customer churn can improve profit… Customer churn occurs when customers or subscribers stop doing business with a company or service It is normally described as the percentage of your total customers who have left you. So, reducing your customer churn can help your improve your profit by addressing two elements: Costs – the… Read More

3 Ways to Accelerate Team Performance

Improving team performance comes from both within and without If you are running a team or project team, especially when you have new team or one where there has been a change in team membership, you need to bring them up to speed as quickly as possible. Underpinning is this how you can capture, use… Read More

How to Avoid Staff Turnover Impacting Your Teams

How to reduce the risks and costs of changes in your teams High staff turnover is a major cost and drain on an organisation.  Apart from the costs associated with recruiting and replacing an individual, a major cost (which is often under-estimated) is the loss of knowledge, expertise, insights and relationships. This becomes a real… Read More

3 Steps to Help Your Managers Prepare for Difficult Conversations

In times of challenges and uncertainty, supervisors might be experiencing an increase in the number of difficult conversations with their staff. These could include delivering bad news about an employee’s job, informing staff about work restructuring, or discussing other complicated and stressful work situations. Preparing for the conversation Before going into the conversation, ask yourself… Read More

Bring Your Customers on the Journey with You

How to make it easy for prospects and customers to buy….. A customer journey map is a very simple idea: a diagram that illustrates the steps your customer(s) go through in engaging with your company, whether it be a product, an online experience, retail experience, or a service, or any combination. The more touch-points you… Read More