Three Trust-Building Behaviours

There are three ways to build trust both for yourself and with your team: Create transparency this is telling the truth in a way that people can verify and validate for themselves. Keep your commitments failing to complete commitments will deplete the levels of trust others have in you. This occurs when you overpromise and… Read More

Empowering Your Employees to Empower Themselves

How to create an environment that empowers people. As a manager or leader, do you let your people assume more responsibility when they are able? Do you know when that is, or do you keep telling yourself that they aren’t ready yet?In my travels from organization to organization, I talk with thousands of people every… Read More

Hiring for Attitude

How attitude is a good predictor of prospective employee success, and how you can identify those with the right attitude for your business. The top challenge for CEOs according to a survey from the Conference Board (January 2013) is Human Capital – the ability to develop and acquire the right people, with the right skills… Read More

The Cost of Employee Turnover

Losing staff can cost you more than you know! It is only in recent years that businesses have started to assess the cost of employee turnover. For many years it has not been an area of priority, simply because it wasn’t being measured and what isn’t measured isn’t valued. So what are some of the… Read More

Four Ways to Build & Maintain Employee Engagement

The risks and costs of allowing engaged employees to become disengaged, and how to avoid it happening. Everybody wants engaged employees who are committed, energized and enabled in doing their work.  We look at where we think different people are and pigeon-hole them as appropriate.  We forget, however, that they can move from one state… Read More

The Risks of Conforming

We often look at the risks associated when people don’t conform, and we often don’t like those who fail to act in the way we want or we expect.  But how often do we consider the risks associated with conformity?  The answer is rarely, yet the risks are considerable. We often go along with a… Read More

The Three “A’s” for Dealing with Conflict

Attacking.Abdicating.Accountability.  When dealing with conflict there are only three ways in which you, or your reports, can respond. These are attacking, abdicating and being accountable. Attacking – this is the first part of the “fight or flight” syndrome which we experience when we come across an uncomfortable situation. For example, we are in a meeting… Read More

Putting Active Questions to the Test

A study carried out by Marshall Goldsmith and Kelly Goldsmith look at testing the effectiveness of active questions with employees who underwent training. In short, a passive question begets a passive answer. For example, an answer to “Do you have clear goals?” might be “My manager can’t make his mind up as to what my… Read More

The One Page Influence Worksheet

This worksheet is about helping you structure an approach and gameplan when you are linking to influence outcomes within an organization. Influence is the ability to sway opinion and the commensurate behavior towards the results you want.  You are looking to be a compelling force on or produce effects on the actions, behavior, opinions, of… Read More

What Do You Think?

by Andrew Cooke, Blue Sky GPS In an interview with the New York Times, Bill Marriott, chairman of the Marriott Hotel Group, shared this useful piece of advice.  He explained that as a young officer in the US Navy he was responsible for the stewards who served in the officers’ wardroom.  New to his role, and being… Read More