The Three “A’s” for Dealing with Conflict

Attacking.Abdicating.Accountability.  When dealing with conflict there are only three ways in which you, or your reports, can respond. These are attacking, abdicating and being accountable. Attacking – this is the first part of the “fight or flight” syndrome which we experience when we come across an uncomfortable situation. For example, we are in a meeting… Read More

The Three Ss of Winning in Business

Why you need self-confidence, simplicity and speed in business Many businesses, as they grow, develop a bureaucracy. This makes it hard for the business to adapt to the accelerating changes we are experiencing. As Professor Gary Hamel said: “Today, the most important question for any organisation is this: are we changing as fast as the… Read More

3 Keys to Being Self-Employed and Independent

What you need to know to be successful So you are self-employed or you are looking to take the plunge and become self-employed. Why? Being employed is often seen as a safe and secure way by which to live your life. But is it what you want? Increasingly, job security and tenure is becoming less… Read More

6 Reasons Why to Emotionally Connect with Your Customers

Here are six reasons why you want your customers to connect with you emotionally. Logic may make people think, but emotions make them act! Even more, emotions underpin good, strong relationships which are essential for good, lasting business. Reasons Which Means…. 1.    They buy more You make more money 2.    They visit you more often… Read More

The Customer is NOT Always Right!

3 reasons why the customer is not always right One of the oldest adages for customer experience and customer service is “The customer is always right!”. Sorry, I don’t hold with that. Why? People assume that it is better to keep a customer rather than alienate a customer. But often this is not the best… Read More

The Four Most Important Words Employees Need To Hear

The Four Most Important Words Employees Need To Hear How to get your people to engage with you. by Andrew Cooke, Growth & Profit Solutions In a recent interview with the New York Times, Bill Marriott, chairman of the Marriott Hotel Group, shared this useful piece of advice.  He explained that as a young officer… Read More

What Do Effective Leaders Do?

What Do Effective Leaders Do? The one thing effective leaders do. Do you do this too? by Andrew Cooke, Growth & Profit Solutions When you ask people what do effective leaders do you will get a range of responses – set strategy, provide direction, develop people, motivate people, create alignment of activities, and so the… Read More

Two Questions to Attain and Maintain Focus

Two Questions To Attain and Maintain Focus Achieving and maintaining focus is a key skill in modern business. by Andrew Cooke, Growth & Profit Solutions In a time-poor environment in which more demands are being made of us it is more and more important that we focus on what we do.  This is especially true… Read More

Developing Emotional Agility and Overcoming Your “Inner Chatter”

Developing Emotional Agility & Overcoming Your “Inner Chatter” What to do when you become your own worst enemy, and how to overcome to win over yourself. by Andrew Cooke, Growth & Profit Solutions On average you speak sixteen thousand words, a day or nearly six million words a year.  That is a lot. What we… Read More