3 Questions to Ask to Drive Better Conversations

The Newport Question Trio for Better Conversations A client of mine recently shared several questions that they use in her organization to help leaders and managers, at all level, gain clarity, focus and accountability in their conversations. I call them the Newport Question Trio after my client. These questions are: Why? – Is this conversation… Read More

Why Reducing Customer Churn is Important

How reducing customer churn can improve profit… Customer churn occurs when customers or subscribers stop doing business with a company or service It is normally described as the percentage of your total customers who have left you. So, reducing your customer churn can help your improve your profit by addressing two elements: Costs – the… Read More

New Results Need New Behaviours

Why what got you here won’t get you there! Are any of these scenarios familiar to you?  You’ve been recently promoted. You’re in the same job you were in a year ago, but the scope is a lot bigger today than it was then. You’re working in an organization where the performance bar has been… Read More

It’s What Is, Not What Might Be, That Matters!

How to build your ability to be objective. A common mistake made by managers is to equate what they think with what they know. But there is a world of difference, let me explain. At the core of this is being able to differentiate between the objective and the subjective perspective of the matter to… Read More

Learning From Your Mistakes

How failure can make you more successful… We all make mistakes, but do we learn from them? As children we are often taught not to make mistakes, and that it is important to be right. This is reinforced as we become adults and so we learn to equate mistakes with failure.  And when we do… Read More

The Power of Framing

Frames are a powerful tool that allow you to define how a situation, event or occurrence can be viewed.  If you set the frame, you control the conversation; if you control the conversation, you can control the relationship; and if you control the relationship, you control the business opportunity. A frame works in the same… Read More

Making Better Decisions – Using the Decision Matrix

Making Better Decisions – Using the Decision Matrix by  Andrew Cooke, Growth & Profit Solutions Decisions are made in a subjective and varied way, creating poor decisions and contributing to poor outcomes.  See how a simple tool can help you make better decisions – whether at business or home. When making business decision we often… Read More

Leadership and Decision-Making

Leadership & Decision-Making by  Andrew Cooke, Growth & Profit Solutions Why are decisions and their outcomes separate?  What can you do to have decisions that drive results?  Read on here…. Leadership requires courage and initiative.  As such a leader needs to be willing to make a decision or take action.  Decision-making is an act of… Read More