3 Questions to Ask to Drive Better Conversations

The Newport Question Trio for Better Conversations A client of mine recently shared several questions that they use in her organization to help leaders and managers, at all level, gain clarity, focus and accountability in their conversations. I call them the Newport Question Trio after my client. These questions are: Why? – Is this conversation… Read More

Why Reducing Customer Churn is Important

How reducing customer churn can improve profit… Customer churn occurs when customers or subscribers stop doing business with a company or service It is normally described as the percentage of your total customers who have left you. So, reducing your customer churn can help your improve your profit by addressing two elements: Costs – the… Read More

New Results Need New Behaviours

Why what got you here won’t get you there! Are any of these scenarios familiar to you?  You’ve been recently promoted. You’re in the same job you were in a year ago, but the scope is a lot bigger today than it was then. You’re working in an organization where the performance bar has been… Read More

It’s What Is, Not What Might Be, That Matters!

How to build your ability to be objective. A common mistake made by managers is to equate what they think with what they know. But there is a world of difference, let me explain. At the core of this is being able to differentiate between the objective and the subjective perspective of the matter to… Read More

The 7 Ps – Seven Questions for Growing Your Business

How you can improve employee commitment and engagement demonstrate respect. When you are looking to grow your business there are three steps involved: firstly, determining what your business will look at a given point in the future; secondly, what the business currently looks like; and finally, how you are going to bridge the gap between… Read More

Guidelines to Managing Conflict

Six key guidelines to manage conflict effectively When dealing with a conflict you want to manage it effectively.  Conflicts are difficult to resolve as resolutions are rarely reached which everyone is happy with.  A conflict that is well-managed provides the basis for an approach that everyone will accept, commit to and action. Remember, you want… Read More

Learning From Your Mistakes

How failure can make you more successful… We all make mistakes, but do we learn from them? As children we are often taught not to make mistakes, and that it is important to be right. This is reinforced as we become adults and so we learn to equate mistakes with failure.  And when we do… Read More

The Power of Framing

Frames are a powerful tool that allow you to define how a situation, event or occurrence can be viewed.  If you set the frame, you control the conversation; if you control the conversation, you can control the relationship; and if you control the relationship, you control the business opportunity. A frame works in the same… Read More

Deciding How to Decide

Deciding How to Decide What you need to do before you start the decision-making process by Andrew Cooke, Growth & Profit Solutions We make decisions every day; small ones, big ones, unusual ones, specific or general and those which have become a force of habit.  We get so involved in the decision itself that we… Read More

Dealing With Your Top Challenges

Dealing With Your Top Challenges The power of changing your challenges into questions by Andrew Cooke, Growth & Profit Solutions Tell me:  “What challenges do you face currently?” This is not a rhetorical question, think about it and spend 5-10 minutes writing them down.  Do this with your colleagues.  As a group define what your… Read More