Better Prioritization, Faster Execution

How to determine what your priorities are, and how to execute with excellence using a simple tool. Not only are our organizations undergoing an accelerating of change, but so are our customers.  In this increasingly competitive environment we have to be more relevant, and provide greater value, if we are to retain these customers.  In… Read More

How to Optimize When Managing Costs

How to Optimize When Managing Costs By: Andrew Cooke, Blue Sky GPS How to identify which costs need to be addressed, their importance and impact, and how to develop and prioritize your cost management program for the optimal effect.   Many businesses are concerned with the changes that are occurring in their marketplaces.  Changes in… Read More

Why Reducing Customer Churn is Important

How reducing customer churn can improve profit… Customer churn occurs when customers or subscribers stop doing business with a company or service It is normally described as the percentage of your total customers who have left you. So, reducing your customer churn can help your improve your profit by addressing two elements: Costs – the… Read More

3 Steps to Help Your Managers Prepare for Difficult Conversations

In times of challenges and uncertainty, supervisors might be experiencing an increase in the number of difficult conversations with their staff. These could include delivering bad news about an employee’s job, informing staff about work restructuring, or discussing other complicated and stressful work situations. Preparing for the conversation Before going into the conversation, ask yourself… Read More

Bring Your Customers on the Journey with You

How to make it easy for prospects and customers to buy….. A customer journey map is a very simple idea: a diagram that illustrates the steps your customer(s) go through in engaging with your company, whether it be a product, an online experience, retail experience, or a service, or any combination. The more touch-points you… Read More

The Customer is NOT Always Right!

3 reasons why the customer is not always right One of the oldest adages for customer experience and customer service is “The customer is always right!”. Sorry, I don’t hold with that. Why? People assume that it is better to keep a customer rather than alienate a customer. But often this is not the best… Read More

Network Effects & the Collaboration Curve

Building a stronger business through network effects & collaboration  Network effects are becoming increasingly important for businesses; especially those involved in technology, as by understanding them you can not only build better products but also a better business. A network effect occurs when a product or service becomes more valuable to its users as more… Read More

Land Mines vs. Gold Mines

How to ask customers for feedback to build better relationships and drive sales Too often businesses adopt pessimistic mindsets when using customer surveys, with the surveys being focused on problems and what has gone wrong – your “land mines”. This is so the business can identify what has gone wrong, focus on what can be… Read More

How to Manage Volatility, Uncertainty, Complexity and Ambiguity

How to Manage Volatility, Uncertainty, Complexity and Ambiguity – Part 1 When dealing with increased VUCA – volatility, uncertainty, complexity and ambiguity – what can leaders do? and how can they manage this on an on-going basis?  Read on… by  Andrew Cooke, Growth & Profit Solutions Businesses are under increasing stress as markets are increasingly… Read More

The Management & Leadership Development Imperative

The Management & Leadership Development Imperative Why Management & Leadership Development is a priority and its benefits. by Andrew Cooke, Growth & Profit Solutions One of the top issues for CEOs is business growth; however the ability of the business to achieve this growth is being stymied by the lack of suitably skilled staff –… Read More