Hiring for Attitude

How attitude is a good predictor of prospective employee success, and how you can identify those with the right attitude for your business. The top challenge for CEOs according to a survey from the Conference Board (January 2013) is Human Capital – the ability to develop and acquire the right people, with the right skills… Read More

Evaluating The Feedback You Receive

3 steps how to receive feedback, especially when it is unsolicited We grow best by building on our strengths, not by constantly trying to correct our “weaknesses.” That’s the essence of positive psychology. Yet the overwhelming feedback we receive – even when solicited—is about correcting some failing. Often we take the feedback to heart, and… Read More

Improving Your Leadership Behaviour to Help Others

If what you are doing isn’t getting what you want then you have two choices: you can either settle for that which you do not want or, secondly, change what you’re doing to change what you get. To do this you need to know what you want (and what you don’t want), and how you… Read More

Three Types of Listening

Listening is the ability to accurately receive and interpret messages in the communication process. Listening is key to all effective communication; without the ability to listen effectively messages is easily misunderstood – communication breaks down and the people can become frustrated or irritated. Listening is not the same as hearing. Hearing refers to the sounds… Read More

The Cost of Employee Turnover

Losing staff can cost you more than you know! It is only in recent years that businesses have started to assess the cost of employee turnover. For many years it has not been an area of priority, simply because it wasn’t being measured and what isn’t measured isn’t valued. So what are some of the… Read More

The Conflict Outcomes Matrix

The four alternative results you can realize in any conflict There are four outcomes that can result from a conflict between the two main protagonists, depending who ‘wins’ and who ‘loses’. The Conflict Outcomes Matrix Win-Win: Both parties “Win.” You both know you have achieved what you needed, but not at the expense of the… Read More