Three Types of Listening

Listening is the ability to accurately receive and interpret messages in the communication process. Listening is key to all effective communication; without the ability to listen effectively messages is easily misunderstood – communication breaks down and the people can become frustrated or irritated. Listening is not the same as hearing. Hearing refers to the sounds… Read More

The Cost of Employee Turnover

Losing staff can cost you more than you know! It is only in recent years that businesses have started to assess the cost of employee turnover. For many years it has not been an area of priority, simply because it wasn’t being measured and what isn’t measured isn’t valued. So what are some of the… Read More

The Difference Between Leadership Training vs. Leadership Development

A succinct overview of the differences between the training and development of leaders. In a previous article, I wrote about the importance of developing leaders, not training them.In this article, we discuss how training which is fixed, one-dimensional, backward looking and one-size-fits-all in its approach is not suited for the new business reality in which… Read More

The Conflict Outcomes Matrix

The four alternative results you can realize in any conflict There are four outcomes that can result from a conflict between the two main protagonists, depending who ‘wins’ and who ‘loses’. The Conflict Outcomes Matrix Win-Win: Both parties “Win.” You both know you have achieved what you needed, but not at the expense of the… Read More

Carry Out a Premortem

How to anticipate problems and failure before they occur We are all familiar with post-mortems and forensic examinations from all the TV crime series. Post-mortems are good for telling you what went wrong, why it went wrong, and the consequences of things going wrong (death in this instance) – but it doesn’t change the fact… Read More

Better Prioritization, Faster Execution

How to determine what your priorities are, and how to execute with excellence using a simple tool. Not only are our organizations undergoing an accelerating of change, but so are our customers.  In this increasingly competitive environment we have to be more relevant, and provide greater value, if we are to retain these customers.  In… Read More