Your Boss – Seriously Successful or Downright Deluded?

Which answer do you think is most common? Strangely enough, the answer is probably both! Marshall Goldsmith shares a story: One night over dinner, I listened to a wise military leader share his experience with an eager, newly minted General, “Recently, have you started to notice that when you tell jokes, everyone erupts into laughter—and… Read More

New Results Need New Behaviours

Why what got you here won’t get you there! Are any of these scenarios familiar to you?  You’ve been recently promoted. You’re in the same job you were in a year ago, but the scope is a lot bigger today than it was then. You’re working in an organization where the performance bar has been… Read More

Network Effects & the Collaboration Curve

Building a stronger business through network effects & collaboration  Network effects are becoming increasingly important for businesses; especially those involved in technology, as by understanding them you can not only build better products but also a better business. A network effect occurs when a product or service becomes more valuable to its users as more… Read More

Land Mines vs. Gold Mines

How to ask customers for feedback to build better relationships and drive sales Too often businesses adopt pessimistic mindsets when using customer surveys, with the surveys being focused on problems and what has gone wrong – your “land mines”. This is so the business can identify what has gone wrong, focus on what can be… Read More