Reduce the Fear

People often experience fear and concern over what is happening or not happening as they perceive it.  As a leader, how do you manage fear? A good piece of advice from Olivia Blanchard chief economist of the IMF was: “first and foremost, reduce uncertainty….Above all, adopt clear policies and act decisively”. When people have a… Read More

Are You in Control?

There is a simple, but useful tool that helps you to understand how people respond to situations, and to anticipate their likely behaviour. It can also help you identify those who are likely to be winners and losers. This tool is called the Locus of Control. Everyone wants to know what separates winners from losers.… Read More

How Starbucks Helped Its Employees and Customers Through the Recent Sharemarket Chaos

Millions of people and businesses have been impacted, directly or indirectly, by the recent stockmarket drops in China and elsewhere. It is a cause of concern with over $1 trillion being wiped from Asian markets recently, the Dow Jones Industrial Average being sent plunging, as well as in other markets. Starbucks’ CEO Howard Schultz decided… Read More