9 Questions to Answer to Keep Clients Loyal

9 Questions to Answer to Keep Clients Loyal 9 questions to ask to help you keep clients loyal – now and in the future. by Andrew Cooke, Growth & Profit Solutions Last week we looked at the difference between client satisfaction and client loyalty, and the mistake commonly made by leaders in the belief that… Read More

The 5 Challenges for Leaders

The 5 Challenges for Leaders What are the top 5 challenges for leaders globally, and how can you deal with them? by Andrew Cooke, Growth & Profit Solutions Leaders are under increasing pressure having to deal with more, with less, whilst having to handle the 5 challenges of the modern business world. This article looks… Read More

Client Satisfaction Is Not The Same As Client Loyalty

Client Satisfaction Is Not The Same As Client Loyalty Don’t assume that because your surveys show that your clients are satisfied it will mean that they will be loyal… by Andrew Cooke, Growth & Profit Solutions A common mistake to make is that client satisfaction and client loyalty are positively correlated i.e. that higher the… Read More

Leaders – Don’t Give Advice When Asked!

Leaders – Don’t Give Advice When Asked! How executive coaching can help you in your business by Andrew Cooke, Growth & Profit Solutions Leaders and managers often need to give feedback to their teams and staff. Usually it is in the form of advice rather than feedback. Why is this? Advice can be packaged more… Read More

How to Manage Volatility, Uncertainty, Complexity and Ambiguity – Part 2

How to Manage Volatility, Uncertainty, Complexity and Ambiguity – Part 2 4 ways how leaders can deal with volatility, uncertainty, complexity and ambiguity. by Andrew Cooke, Growth & Profit Solutions In an earlier blog we looked at the challenges leaders face in dealing with Volatility, Uncertainty, Complexity and Ambiguity – or VUCA. As business leaders… Read More

The Must of Trust

The Must of Trust How trust underpins business, how to gain it, and the costs of losing it by Andrew Cooke, Growth & Profit Solutions Hard to earn, and easy to lose – trust underpins business and all our relationships, professional or personal.  It is a must. So how can leaders accelerate the trust that… Read More